Emergency dispatch centers continue to complain about the new Apple Accident detection function triggering an influx of bogus 911 calls from skiers and snowboarders.
A report today from the New York Post notes that New York’s Greene County and Pennsylvania’s Carbon County have experienced an onerous increase in false 911 calls from local ski resorts due to crash detection. The feature allows the latest iPhone and Apple Watch models to detect a serious car accident and automatically call emergency services if the user doesn’t respond, but it also kicks in when some skiers and snowboarders fall.
With emergency dispatchers responding to all calls out of an abundance of caution, the influx of false alarms has put a strain on some call centers and could divert staff and resources from real emergencies. There have been several reports of the problem in other popular ski resort areas such as Colorado, Minnesota, UtahY British Columbia, Canada since Apple introduced the feature last year.
In response to the report, an Apple spokesperson told the To post that the company was gathering feedback from emergency call centers that have experienced an increase in automated 911 calls due to the feature, but declined to comment further.
Glitch detection is enabled by default on all iPhone 14 models and the latest Apple Watch models, including the 2nd-generation Series 8, Ultra, and SE. When a crash is detected, the iPhone or Apple Watch displays an alert, giving users 10 seconds to act. If the user does not respond, the device begins another 10-second countdown while an alarm sounds and vibrates/touches, then calls emergency services. However, due to the noisy environment and thick outerwear, some users may not realize that the feature has been activated.
Apple says the feature relies on sensors like the accelerometer and gyroscope in the iPhone and Apple Watch, along with “advanced Apple-designed motion algorithms trained on more than a million hours of real-world driving and log data.” of accidents” for greater precision. The same as roller coastersthe iPhone and Apple Watch may be mistaking the abrupt movement of skiing and snowboarding for a car accident in some situations.
Apple released iOS 16.1.2 in late November with unspecified bug-detection optimizations for iPhone 14 models, followed by watchOS 9.2 in mid-December with Apple Watch optimizations. It is not clear if these optimizations have led to a reduction in spoof 911 calls from skiers and snowboarders; In any case, it will probably take some time before all users update their iPhone or Apple Watch to the latest software versions.
Despite this problem, there have already been several reports about the life-saving function. alert first responders to real car accidents.